Types of Customers

Customer Service

Who are your Customers?

A customer is someone who receive customer service from you.

it's usually easier to think of customers as living,breathing people.

However,someone your customer will be other organization.

• if a customer is an individual or works in another organization he or she is known as an External customer.
• if a customer come from another part of your organization he or she is known as an internal customer.

1. External customer: (A man is a not part of your organization)
2. Internal customer:  (A man is a part of your organization)

Both internal and external customer require the same great level of service from you.Your internal customer are working with you to provide an overall level of service which supports the need of customer wherever they are.if the chain break down,service suffers.

So,everyone where you work is responsible for the service somewhere along the line.

To understand what products or service to offer, your organization needs to understand what types of customer it wishes to attract and keep.

For example, the Blue Flag Hotel has both tourists wishing to enjoy their holidays and business customer using the hotel's conference facilities.these two customer types will have different needs and expectations.

Mandatory Unit

Customer Service

• Prepare Yourself to deliver

       good customer service.

Customer Service

City & Guilds 

CUSTOMER SERVICE

SKILLS FOR JOB

INTRODUCTION,
we introduce the training about Customer Service.which your own behaviour as a customer may well have changed in recent times.
Are you less willing to wait for a response to a telephone call,Email or letter?
Do you hate queuing?Do you want a more personal service and expect your service provider to meet your needs and expectation quickly and efficiently?
If they do not, do you complain more readily? Research shows customers are becoming increasingly demanding;this means organizations and employees need to put customer service at the heart of everything they do.they need to get things right first time and to do so with a passion.
this is where you can play your part.whether you have been in your role for some time or are quite new to the world of customer service,you are one of many people who have chosen to use this book to help achieves your S/NVQ in Customer Service.this will demonstrate to your organization,your colleagues and yourself that you are committed to consistently delivering good customer service and that you want to develop and improve what you do.Above all,your customers will benefit from having a positive experience of dealing with you and your organization.
Somebody who has demonstrated they can deliver customer service to a national professional standard.this could benefit you in many ways.
for Example,being a customer service professional could:

• Give you job satisfaction.
• increase your confidence.
• prove you with greater flexibility within your role.
• improve your career prospects.
• give you the recognition you deserve from your organization colleague and your customers.

 Getting Started
Your chosen qualification is based around five themes;

1. Customer Service foundations
2. impression and image
3. Delivery 
4. Handling problems
5. Development and improvement